For auto body & detail shops
Nobody in the office? The phone still gets answered.
Estimate calls come in while everyone is under a car. FloBook answers in your shop's name, takes the vehicle and the damage, books the estimate on your calendar, and texts the customer the time and address.
Free while we’re in beta. No card, no setup fee, no contract. Keep your own number.
Listen in on a call
A typical call to a auto body & detail shop, handled start to finish. Then call Ridgeline Collision on (928) 599-0641 - a real FloBook line set up for this trade - and try to trip it up yourself.
Incoming call, Ridgeline Collision
Live- FloBookRidgeline Collision, this is the front office. This call may be recorded for quality and training purposes. How can I help?
Typing out in real time, roughly the pace of the real call.
The calls auto body & detail shops lose
The estimate call you didn't catch
Collision work is won by whoever picks up first. A missed call is a car in someone else's bay.
"Is my car ready?"
Status calls eat your day. The receptionist takes the message and texts you, so you answer once, on your time.
Nights and weekends after an accident
People call about a wreck when it happens, not when you're open.
What happens on a real call
"Someone backed into my rear quarter panel."
Takes year, make, model, where the damage is, and whether it's going through insurance, then books an estimate slot.
"Do you work with my insurance?"
Answers from what you told it at setup instead of guessing.
"Full detail, how much and how long?"
Quotes from your detail menu by vehicle size and books the bay time it needs.
"Can I get a loaner?"
Gives your actual answer on loaners, rentals or rides, and notes the request on the job.
What it learns about your business
Paste your website at setup and we fill most of this in for you. You check it, fix anything that is wrong, then call your own line and hear it before any customer does.
- Your estimate process and how long an estimate appointment takes
- Which insurers you work with, and whether you handle claims directly
- Detail and paint pricing by vehicle size
- Your drop-off and pick-up hours, and whether you do after-hours drop
- Tow, loaner and rental answers, exactly as you'd give them
Questions auto body & detail shops ask
Can it quote repair prices?
Only where you've set a price, like detailing or paint packages. For collision work it books the estimate instead of inventing a number.
Does it capture the vehicle details?
Yes. Year, make, model and the damage described go on the booking, so you're not calling back to ask.
Do I need a new phone number?
No. You keep your number and forward it when you're busy or don't pick up. Turn forwarding off and your phone rings the way it always did.
How long does setup take?
An afternoon. You paste your website address, we fill in your services, hours and team, you correct anything that's wrong, then you call your own line and hear it before a single customer does.
Hear it answer before you trust it with a customer
Call the demo line, then claim a free beta spot and we’ll set yours up with you on a call.