For hvac companies
First heat wave, hundred calls, nobody in the office
Your phone volume triples the week it hits 100 degrees, and that's the week you have the least time to answer. FloBook answers every call at once, books service calls onto your calendar, and texts each customer their window.
Free while we’re in beta. No card, no setup fee, no contract. Keep your own number.
Listen in on a call
A typical call to a hvac companie, handled start to finish. Then call Summit Heating and Air on (850) 498-1901 - a real FloBook line set up for this trade - and try to trip it up yourself.
Incoming call, Summit Heating and Air
Live- FloBookSummit Heating and Air. This call may be recorded for quality and training purposes. How can I help?
Typing out in real time, roughly the pace of the real call.
The calls hvac companies lose
Peak season overflow
It answers unlimited calls at the same time, so nobody hears a busy tone in July.
No-cool and no-heat calls after hours
Answered overnight, with genuine emergencies put through or flagged by text per your rules.
Maintenance plan customers
It knows what your plan includes and what a member pays, so it answers instead of taking a message.
What happens on a real call
"My AC is blowing warm air."
Takes the address, system type and how long it's been down, then books the earliest service call and texts the window.
"What's a tune-up cost?"
Quotes your tune-up price and books it, including member pricing if you have a plan.
"How much for a new system?"
Books the in-home estimate rather than quoting a number you'd have to walk back.
"Are you in my area?"
Checks the town against your service area and answers straight.
What it learns about your business
Paste your website at setup and we fill most of this in for you. You check it, fix anything that is wrong, then call your own line and hear it before any customer does.
- Your service area and travel limits
- Diagnostic fee, hourly rate, and after-hours pricing
- What your maintenance plan includes and what it costs
- Which brands and system types you service
- Your emergency rule, and who gets called when it's a true no-heat
Questions hvac companies ask
Can it handle twenty calls at once?
Yes. There's no queue and no busy tone. Every caller is answered on the first ring, however many are calling.
Does it know our maintenance plan members?
It recognizes returning callers by their number and pulls up their history, and it answers plan questions from what you set at setup.
Do I need a new phone number?
No. You keep your number and forward it when you're busy or don't pick up. Turn forwarding off and your phone rings the way it always did.
How long does setup take?
An afternoon. You paste your website address, we fill in your services, hours and team, you correct anything that's wrong, then you call your own line and hear it before a single customer does.
Hear it answer before you trust it with a customer
Call the demo line, then claim a free beta spot and we’ll set yours up with you on a call.